Questions
worth asking.

Xolace helps you reflect on what you're feeling in the moment, so you get clarity on it, understand what's underneath it and catch what's building up. Then it points you to support that fits: the tools we built inside the app, or a trusted person or clinical care when that's what you need.

No. Xolace sits in the space before therapy and doesn't diagnose or treat anything; read what Xolace is not.

Anyone looking after their mind, on a hard day or an ordinary one, who wants to catch what they're feeling early, before it builds. The one moment it isn't built for is a crisis; if that's you, get help now.

Yes. You sign in so Xolace can remember what you've shared and keep your reflections from one session to the next.

You need to be 13 or older, and chatting with Xolacers is for people 18 and over. The app doesn't check your age yet, as our age policy explains.

Yes. Xolace is on iOS and Android and works anywhere, and its crisis screen links to help wherever you are; see what it shows.

You say what's going on, and the Fire writes back a short reflection of what it hears underneath. If it's off, say "Not quite" or "Say more" and it tries again, up to twice.

You can sit with a short exercise, see reflections from people who felt something similar, or close. If the session shows you could use support, that's where Kindling comes in, as part of Xolace Plus.

Kindling builds a set of three or four supports for your day from our support sandbox, each with the reason it's there. It's part of Xolace Plus.

A place to say it out loud, where Xolace listens and answers without advising. We don't store a transcript or your audio.

Yes. Speak your reflection and it's turned into text, and every Mirror can be played aloud if you'd rather listen.

Yes, reflecting and getting your Mirror is free, always, within fair-use limits. Xolace Plus adds Kindling, more room and your full history.

Xolace Plus is $9.99 a month or $59.99 a year, and taxes may apply where you live. See pricing.

The yearly plan starts with a 7-day free trial. Cancel anytime in your App Store or Google Play subscription settings, and if you cancel before the trial ends you won't be charged.

Never. Crisis resources are there for everyone, on Free and on Plus.

Your reflections are private by default, and nothing containing your words is shown to anyone else unless you choose to share it. Xolace keeps your history so the Fire can remember you, and you can set it to auto-delete after six months or a year.

No. There are no ads, we never sell or license your data, and we don't train AI on your words; the AI services that write your Mirror receive your text to do that.

When you speak a reflection, it's turned into text and kept like anything you type. In Vent, we don't store a transcript or your audio.

Yes: in the app, go to Settings, then Privacy & Data, to delete all your data or your whole account. Some records are handled separately, such as those at our sign-in, subscription and analytics services and reflections you shared anonymously, so contact us about those.

If you are in danger right now, call your local emergency number. Xolace isn't a crisis service, but you can talk to someone now: Find a Helpline, findahelpline.com.

At the end of a session you can say how you're feeling, and Xolace checks in with you later, sooner after a heavier session. Read how Xolace keeps you safe.

Volunteer peer listeners trained by a partner organisation, not therapists, each vetted in person by our founders and supervised by our team. In a chat you can report or block anyone, and our safety page says more.